ORDERS
All purchase orders should be in writing (post, fax or email) and include the full delivery address, access and contact details for delivery and invoicing. Orders are subject to our terms and conditions as below. Customers’ terms and conditions are only binding insofar as they are consistent with our own.
Our policy is one of continuous improvement and we reserve the right to modify or withdraw designs and specifications without prior notification.
ACKNOWLEDGEMENTS
We will forward an order acknowledgment as acceptance of each order. Checking and verification of order details against the acknowledgement are the responsibility of the customer.
HEALTH & SAFETY
We reserve the right to refuse to undertake any delivery where conditions on the day are considered to be unsafe and potentially hazardous (to our staff). It is the responsibility of the customer to ensure that buildings and rooms are fit for delivery on the agreed delivery date. Charges may apply for any re-delivery.
DELIVERY & INSTALLATION
Delivery dates are agreed in advance with customers and every effort is made to adhere to these dates. Occasionally we are unable to meet them due to circumstances outside our control and we accept no responsibility for any loss, howsoever caused, as a result of any delay in delivery.
Should you need to change your delivery date, please give as much notice as possible. Re-schedule charges may apply.
Delivery and installation of standard items is free of charge in our standard operational area to ground floor rooms and other floors where lift access for the goods is available, assuming access into clear and ready rooms. Charges may apply in the following circumstances:
- when a suitable lift is NOT available for the goods
- when access or delivery areas are NOT clear and prevent safe carriage and handling of goods
- when the installation CANNOT be completed without stoppage or hindrance by others
- when an authorised member of staff is NOT available to receive the furniture
STORAGE & DELAYED ORDERS
When goods cannot be accepted on our agreed delivery date, we reserve the right to transfer goods ordered into storage. Costs for transfer, storage and insurance may be chargeable.
RETURNS & CANCELLATIONS
If goods are cancelled after manufacture has started, cancellation charges will apply. Charges will vary depending on the stage of manufacture reached and whether the goods are standard, specified or special. Such goods can only be cancelled with our agreement and on terms that will indemnify us against all loss.
Returned ‘standard’ and ‘fast furniture’ items are subject to a 20% re-stocking charge. ‘Specified’ items, including some seating and all screens are subject to a 60% charge. ‘Special’ items are subject to a 100% cancellation charge. Some items must be returned in their original packaging.
Returned goods are subject to inspection for ‘as new’ condition upon collection with customer and/or an authorised representative. Should goods be found to be damaged 100% charge will apply.
TERMS OF PAYMENT
Our payment terms are 30 days from date of delivery. In the event of non-payment within these terms, we reserve the right to charge 2.5% net per calendar month on overdue accounts. For new customers, payment is against proforma invoice, with funds to be cleared prior to manufacture. We reserve the right to suspend despatch of orders if payment is in arrears. The title of property of goods supplied by us does not pass to the buyer until full payment has been received by JPA.
GOVERNING LAW
All quotations and contracts operate in accordance with English Law.
DAMAGE
Notice of any damage to goods must be given in writing within 7 days of delivery.
COMPANY INFORMATION
JPA (John Pulsford Associates) is a limited company and registered at 26 – 27 Copperfields, Spital Street, Dartford, Kent DA1 2DE
Registered in England 1180064